Overview

This Privacy Policy explains how Rogz Australia Pty Ltd collects, uses, and protects your personal information when you use our website.

We are committed to protecting your privacy and ensuring that any personal information you provide is handled lawfully, fairly, and transparently.

If you choose not to provide certain personal information, we may not be able to process your orders or provide some services.

We may update this policy from time to time. Please check this page regularly to ensure you are comfortable with any changes.

What Information We Collect

We may collect the following personal information:

·             Name

·             Email address

·             Phone number

·             Delivery and billing address

·             Order history

·             IP address and device/browser information

·             Communication preferences

·             Website behaviour (via cookies)

·             Information relevant to surveys, promotions, or offers

Payment details are processed securely by our payment providers and are not stored unnecessarily by Rogz Australia.

How We Collect Your Information

We collect personal information when you:

·             Place an order on our website

·             Create an account

·             Subscribe to our emails or SMS

·             Contact us with an enquiry

·             Browse our website (via cookies and analytics tools)

Shopify powers our website, and we use Klaviyo for email and SMS communications.

How We Use Your Personal Information

We collect, hold, use, and disclose your personal information for the purpose of operating our website and business, including to:

·             Process and fulfil orders, payments, and deliveries

·             Provide customer support and respond to enquiries, requests, or complaints

·             Manage accounts, subscriptions, and communications

·             Improve our website, products, and services through analytics and feedback

·             Send marketing communications where you have opted in

·             Comply with our legal, accounting, and taxation obligations

We may also use your personal information for:

Fraud Prevention & Security

To help protect our customers, our business, and our systems, we may use personal information to:

·             Detect and prevent fraudulent transactions

·             Monitor for suspicious or unauthorised activity

·             Maintain the security of our website, payment systems, and customer accounts

Customer Service & Support Tools

We may use third-party customer Service and support tools (such as email, ticketing, chat, or CRM systems) to:

·             Manage customer enquiries and service requests

·             Track order issues, returns, and support interactions

·             Improve the quality and consistency of our customer service

These tools may involve the storage or processing of personal information by trusted service providers acting on our behalf, in accordance with this Privacy Policy.

We do not sell your personal information to third parties.

Marketing Emails & SMS

We only send marketing emails and SMS messages to people who have opted in. When you subscribe, we clearly explain:

·             What messages you will receive

·             That you can unsubscribe at any time

·             How to opt out

·             Where to find our Privacy Policy

You can unsubscribe at any time by:

·             Clicking the unsubscribe link in our emails

·             Replying STOP to any SMS

·             Contacting our customer service team

Once you unsubscribe, you will no longer receive marketing messages.

You may still receive essential transactional messages (such as order confirmations).

SMS Communications

If you opt in to receive SMS messages from us:

What We Collect

·             Your mobile phone number

·             Delivery status and responses to messages

How We Use It

·             Order updates

·             Promotions and product news

·             Important service information

Sharing

We only share your number with trusted service providers who help us send SMS messages. They are not allowed to use your information for any other purpose.

Security We take reasonable steps to protect your mobile number from unauthorised access. Opting Out Reply STOP to any message to unsubscribe.

Cookies & Tracking Technologies & Your Preferences

We use cookies and similar technologies (such as pixels and web beacons) to help operate our website, improve your browsing experience, analyse website performance, and support our marketing activities.

Cookies are small data files stored on your device that allow our website to recognise you, remember your preferences, and understand how visitors use our site.

Types of cookies we may use:

• Essential cookies – required for core website functions such as shopping cart, checkout, and security.
• Functional cookies – to remember your preferences and improve your experience.
• Analytics cookies – to help us understand how visitors use our website (e.g. which pages are visited, how long users stay on the site).
• Marketing and advertising cookies – to deliver relevant promotions and measure the effectiveness of our marketing campaigns.

Some cookies are placed by third-party service providers, such as website analytics, advertising, email/SMS marketing, and ecommerce platform providers. These third parties may collect information about your online activities across different websites.

Managing your cookie preferences

You can manage or withdraw your consent for non-essential cookies at any time by:

·             Using our cookie preference settings (where available on our website), and/or

·             Adjusting your browser settings to block or delete cookies.

Please note that disabling certain cookies may affect the functionality and performance of our website.

By continuing to use our website, you consent to our use of cookies in accordance with this policy, unless you adjust your cookie preferences.

Links to Other Websites

Our website may contain links to external websites.

Once you leave our site, we are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies.

Keeping Your Information Secure

We take reasonable steps to protect your personal information from:

·        Unauthorised access

·        Loss or misuse

·        Disclosure or modification

We use secure systems, access controls, and trusted service providers to safeguard your data.

Notifiable Data Breaches

We take the security of your personal information seriously and have measures in place to protect it from misuse, loss, unauthorised access, modification, or disclosure.

If we become aware of a data breach that is likely to result in serious harm to individuals (as defined under the Notifiable Data Breaches scheme in the Privacy Act 1988), we will:

• Investigate the incident promptly
• Take steps to contain and reduce any potential harm Notify affected individuals as soon as practicable
• Notify the Office of the Australian Information Commissioner (OAIC) where required by law

Our notification will include information about the nature of the breach, the type of information involved, the steps we have taken in response, and recommended actions individuals can take to protect themselves.

If you have concerns about the security of your personal information, you can contact us using the details in this Privacy Policy.

Overseas disclosure of Personal Information

Your personal information may be disclosed to our related entities, service providers, and technology partners located in Australia and overseas.

We use third-party platforms and services to operate our website, process orders, manage customer communications, deliver products, and support our marketing activities. These service providers may be ocated in countries including Australia, New Zealand, the United States of America, the European Union, and Singapore, and may include:

• Website and ecommerce platform providers (e.g. Shopify)
• Email and SMS marketing platforms (e.g. Klaviyo)
• Payment processors and fraud-prevention services
• Cloud hosting and IT support providers
• Analytics and website performance tools
• Customer service and fulfilment partners

As a result, your personal information may be stored, processed, or accessed overseas, including in secure and/or encrypted data centres operated by us or by our service providers on our behalf.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles and applicable privacy laws. This may include contractual obligations, data security requirements, and due-diligence processes.

By providing your personal information to us, you consent to the disclosure and storage of your information outside Australia as described in this policy.

Sharing Your Information

We may share your information with:

·        Shopify (ecommerce platform)

·        Klaviyo (email and SMS platform)

·        Payment providers

·        Delivery partners

·        Professional advisers

All service providers must meet appropriate privacy and security standards.

Data Retention

We only keep your personal information for as long as necessary:

·        Order records: 7 years (tax and accounting requirements)

·        Marketing subscriptions: until you unsubscribe or request deletion

·        Inactive subscribers: regularly reviewed and removed

Accessing or Correcting Your Information

You may request:

·             Access to the personal information we hold about you

·             Correction of incorrect or outdated information

·             Deletion of your data (where legally possible)

We may need to verify your identity before providing access to your personal information. Please contact us using the details below.

Children’s Privacy

We do not knowingly collect personal information from children under 16 without parental consent.

Complaints & Privacy Concerns

If you have a privacy concern or complaint:

·             We will acknowledge it within 5 business days

·             Investigate it fairly

·             Respond in writing

·             Aim to resolve it within 30 days

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

For privacy enquiries, access requests, or complaints:

Email: support@rogz.com.au

Rogz Australia HQ

25 Calabro Way, Burleigh Heads, QLD 4220

(07) 5531 3548

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.