Shipping policy

Last updated: 19 January 2026 (AEST)

Overview

We keep shipping simple: Express-only service nationwide with a flat $15 fee (incl. GST) per order. Orders are sent with Direct Freight Express, Australia Post and TOLL and include full tracking.

Estimated Delivery Timeframes (Express)

  • QLD & NSW: 1–2 business days
  • VIC & SA: 2–4 business days
  • WA, NT & TAS: 4–10 business days
  • Rural & remote: please allow an additional 1–2 business days

Estimates start from dispatch and refer to business days. Transit times may vary due to carrier scheduling, weather or peak volumes.

Order Processing & Dispatch

  • Business hours: Monday–Friday, 7:00 am–2:00 pm (AEST)
  • Same-day dispatch for orders placed before 11:00 am AEST on business days. Please note personalised badge orders may require an extra day for processing.
  • Orders placed after 11:00 am or on weekends/holidays ship the next business day
  • A shipping confirmation email with your tracking link is sent when your order leaves our warehouse

Tracking Your Order (Direct Freight Express)

Use the tracking link in your shipping confirmation email or visit Direct Freight Express – Track Your Consignment and enter your consignment number.

Tracking Your Order (Australia Post)

Use the tracking link in your shipping confirmation email or visit Australia Post – Track your parcels at https://auspost.com.au/mypost/track/search and enter your tracking number.

Tracking Your Order (Toll Group)

Use the tracking link in your shipping confirmation email or visit MyToll – Track your shipment at https://www.mytoll.com/ and enter your consignment/waybill number.


Delivery Notes

  • Deliveries occur on business days during courier operating hours
  • If no one is available, the driver may attempt redelivery or leave collection instructions
  • Large or high‑value orders may require a signature on delivery

Shipping Scope & Restrictions

Australia only. International shipping is not currently available. Delivery timeframes may extend during peak periods, public holidays or severe weather.

Support

Email: support@rogz.com.au
Phone: 07 5531 3548
Hours: Monday–Friday, 7:00 am–2:00 pm (AEST)